{"id":5163,"date":"2025-04-03T10:01:53","date_gmt":"2025-04-03T10:01:53","guid":{"rendered":"https:\/\/www.ovidias.com\/faq\/"},"modified":"2026-02-13T11:17:28","modified_gmt":"2026-02-13T11:17:28","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.ovidias.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5163\" class=\"elementor elementor-5163 elementor-457\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb48028 e-con-full e-flex e-con e-parent\" data-id=\"eb48028\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3612d21 elementor-widget elementor-widget-heading\" data-id=\"3612d21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8498c75 e-flex e-con-boxed e-con e-parent\" data-id=\"8498c75\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4fcb46 elementor-widget elementor-widget-heading\" data-id=\"f4fcb46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions g\u00e9n\u00e9rales<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3493f9a e-con-full e-flex e-con e-parent\" data-id=\"3493f9a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8390cbf elementor-widget elementor-widget-n-accordion\" data-id=\"8390cbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1370\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1370\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment sont emball\u00e9es les pralines ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1370\" class=\"elementor-element elementor-element-0769176 e-flex e-con-boxed e-con e-child\" data-id=\"0769176\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d273d6a elementor-widget elementor-widget-text-editor\" data-id=\"d273d6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Comment sont emball\u00e9es les pralines ?<\/span><\/p><p><span style=\"font-weight: 400;\">Chaque praline est emball\u00e9e individuellement dans un \u00ab freshpack \u00bb. Une fois la canette ou le ballotin est ouvert, celle-ci prot\u00e8ge la praline contre toute influence ext\u00e9rieure, telle que l&#8217;humidit\u00e9, les bact\u00e9ries, etc. Elles sont entrepos\u00e9es dans un espace de refroidissement compris entre 0 et +7 \u00b0C.<br>Votre main est la premi\u00e8re \u00e0 toucher cette praline !  <\/span><\/p><p><span style=\"font-weight: 400;\">Pour les pralines en canette, les pralines belges sont emball\u00e9es en canette sous atmosph\u00e8re protectrice, sans ajout de conservateurs alimentaires.<\/span><\/p><p><span style=\"font-weight: 400;\">Plus d&#8217;info : https:\/\/www.ovidias.com\/fr\/durabilite\/<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1371\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1371\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment conserver mes pralines ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1371\" class=\"elementor-element elementor-element-ef05fa7 e-con-full e-flex e-con e-child\" data-id=\"ef05fa7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bc5c22 elementor-widget elementor-widget-text-editor\" data-id=\"2bc5c22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u00c9videmment, vous voulez profiter de fa\u00e7on optimale de vos pralines belges. C&#8217;est pourquoi nous vous recommandons de mettre imm\u00e9diatement les canettes ou le ballotin au r\u00e9frig\u00e9rateur d\u00e8s la livraison (0 \u00b0C \u00e0 +7 \u00b0C). De cette fa\u00e7on la qualit\u00e9 et la date de p\u00e9remption peuvent \u00eatre garanties.   <\/span><\/p><p><span style=\"font-weight: 400;\">Si les pralines sont conserv\u00e9es \u00e0 une temp\u00e9rature trop \u00e9lev\u00e9e, un film blanc se forme sur le chocolat. Ce film est inoffensif et dispara\u00eet lorsque le chocolat fond dans votre bouche.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1372\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1372\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Qu'est-ce que la ganache ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1372\" class=\"elementor-element elementor-element-3520cfe e-con-full e-flex e-con e-child\" data-id=\"3520cfe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47f212b elementor-widget elementor-widget-text-editor\" data-id=\"47f212b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">La ganache est un fourrage cr\u00e9meux, constitu\u00e9e en grande partie de chocolat, de beurre et de cr\u00e8me et \u00e9ventuellement agr\u00e9ment\u00e9e de savoureux ar\u00f4mes naturels.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1373\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1373\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Qu'est-ce que le pralin\u00e9 ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1373\" class=\"elementor-element elementor-element-88f169f e-con-full e-flex e-con e-child\" data-id=\"88f169f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76fb157 elementor-widget elementor-widget-text-editor\" data-id=\"76fb157\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Le pralin\u00e9 est une p\u00e2te \u00e0 base de noisettes, d&#8217;amandes et de sucre. En tant que fourrage, cette p\u00e2te est m\u00e9lang\u00e9e au chocolat et\/ou au beurre et \u00e9ventuellement agr\u00e9ment\u00e9e d\u2019un ar\u00f4me naturel. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1374\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1374\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Je suis allergique, que puis-je faire ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1374\" class=\"elementor-element elementor-element-5c8d9e0 e-flex e-con-boxed e-con e-child\" data-id=\"5c8d9e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-baaad31 elementor-widget elementor-widget-text-editor\" data-id=\"baaad31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Sur notre page relative aux valeurs nutritionnelles, vous trouverez une description d\u00e9taill\u00e9e des allerg\u00e8nes par praline. Les allerg\u00e8nes \u00e9ventuels sont \u00e9galement \u00e9num\u00e9r\u00e9s sur la canette et le ballotin.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1375\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1375\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Nos pralines contiennent-elles de l'alcool ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1375\" class=\"elementor-element elementor-element-9acb437 e-flex e-con-boxed e-con e-child\" data-id=\"9acb437\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4107975 elementor-widget elementor-widget-text-editor\" data-id=\"4107975\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oui, certaines pralines de notre assortiment contiennent de l&#8217;alcool.\u00a0<\/span><\/p><p>Vous avez une question \u00e0 ce sujet ? Contactez-nous par e-mail : <a href=\"mailto:contact@ovidias.com\">contact@ovidias.com<\/a> ou par t\u00e9l\u00e9phone au +32 89 695 000.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1376\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1376\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> J'ai une plainte \u00e0 formuler. \u00c0 qui puis-je adresser mes questions ?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1376\" class=\"elementor-element elementor-element-eca12c9 e-flex e-con-boxed e-con e-child\" data-id=\"eca12c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0710b4 elementor-widget elementor-widget-text-editor\" data-id=\"b0710b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Toute plainte adress\u00e9e \u00e0 Ovidias est trait\u00e9e de fa\u00e7on formelle selon une proc\u00e9dure \u00e9tablie dans notre manuel de qualit\u00e9.<\/span><\/p><p>Contactez-nous par e-mail : <a href=\"mailto:contact@ovidias.com\">contact@ovidias.com<\/a> ou par t\u00e9l\u00e9phone au +32 89 695 000.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1377\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1377\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00c0 quelles exigences de qualit\u00e9 doit satisfaire Ovidias ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1377\" class=\"elementor-element elementor-element-1a24ee2 e-flex e-con-boxed e-con e-child\" data-id=\"1a24ee2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bd9809 elementor-widget elementor-widget-text-editor\" data-id=\"6bd9809\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Ovidias dispose des certificats \u00e9tablis selon les normes de qualit\u00e9 IFS, BRC et ACG. Nous satisfaisons \u00e0 toutes ces exigences avec un pourcentage du plus haut niveau. Ces syst\u00e8mes de contr\u00f4le r\u00e9pondent aux normes les plus strictes de la l\u00e9gislation actuelle en mati\u00e8re d&#8217;alimentation et pour lesquelles les audits ind\u00e9pendants externes sont renouvel\u00e9s annuellement.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1378\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1378\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment ouvrir une canette de pralines Ovidias ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1378\" class=\"elementor-element elementor-element-fbd27f3 e-flex e-con-boxed e-con e-child\" data-id=\"fbd27f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c219eb elementor-widget elementor-widget-text-editor\" data-id=\"0c219eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Ouvrez &#8211; mangez &#8211; partagez &#8211; recommencez. Voil\u00e0 comment \u00e7a marche avec une canette de pralines Ovidias <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1379\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1379\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Combien de temps puis-je conserver les pralines ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1379\" class=\"elementor-element elementor-element-5e5dc05 e-flex e-con-boxed e-con e-child\" data-id=\"5e5dc05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-940346d elementor-widget elementor-widget-text-editor\" data-id=\"940346d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Nous donnons aux pralines une dur\u00e9e de conservation de 3 mois s&#8217;ils sont conserv\u00e9es au r\u00e9frig\u00e9rateur.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16869db e-flex e-con-boxed e-con e-parent\" data-id=\"16869db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-444b6d4 elementor-widget elementor-widget-heading\" data-id=\"444b6d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions sur l'exp\u00e9dition<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b8a4af7 e-con-full e-flex e-con e-parent\" data-id=\"b8a4af7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62579f0 elementor-widget elementor-widget-n-accordion\" data-id=\"62579f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1030\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1030\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Mes canettes ou ballotins sont endommag\u00e9s, que dois-je faire ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1030\" class=\"elementor-element elementor-element-8d6060a e-flex e-con-boxed e-con e-child\" data-id=\"8d6060a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-864cfad elementor-widget elementor-widget-text-editor\" data-id=\"864cfad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Envoyez-nous une photo claire des canettes ou ballotins endommag\u00e9s et nous trouverons imm\u00e9diatement une solution.<\/span><\/p><p>Contactez-nous par e-mail : <a href=\"mailto:contact@ovidias.com\">contact@ovidias.com<\/a> ou par t\u00e9l\u00e9phone au +32 89 695 000.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1031\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1031\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment se passe la livraison? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1031\" class=\"elementor-element elementor-element-bd71bd6 e-con-full e-flex e-con e-child\" data-id=\"bd71bd6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d49fe2 elementor-widget elementor-widget-text-editor\" data-id=\"2d49fe2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Nous vous offrons une livraison flexible avec Predict de DPD\/Chronopost. DPD\/Chronopost vous informe \u00e0 l\u2019avance par email du jour de livraison de votre colis.<br \/><br \/><\/span><\/p><p><span style=\"font-weight: 400;\">Ce jour-l\u00e0 ne vous convient pas? Pas de probl\u00e8me , vous pouvez modifier votre livraison : <\/span><\/p><ul><li><span style=\"font-weight: 400;\">Vers un Pickup parcelshop pr\u00e8s de chez vous<\/span><\/li><li>\u00c0 une date diff\u00e9rente<\/li><li>\u00c0 une adresse diff\u00e9rente<\/li><li>\u00c0 un endroit souhait\u00e9 \u2013 choisissez un endroit s\u00fbr<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1032\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1032\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Puis-je faire livrer ma commande \u00e0 une autre adresse ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1032\" class=\"elementor-element elementor-element-7b1ea7d e-con-full e-flex e-con e-child\" data-id=\"7b1ea7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e68b9d6 elementor-widget elementor-widget-text-editor\" data-id=\"e68b9d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oui, c&#8217;est possible. Si vous n&#8217;\u00eates pas \u00e0 la maison en journ\u00e9e, vous pouvez faire livrer les chocolats \u00e0 une autre adresse (chez un membre de votre famille, des amis, au bureau, etc.) ou vers un Pickup parcelshop pr\u00e8s de chez vous. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1033\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1033\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Que faire si je ne suis pas \u00e0 la maison lors de la livraison ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1033\" class=\"elementor-element elementor-element-63e5d5f e-con-full e-flex e-con e-child\" data-id=\"63e5d5f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c5b723 elementor-widget elementor-widget-text-editor\" data-id=\"9c5b723\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Si vous ne pouvez \u00eatre pr\u00e9sent lorsque le chauffeur se pr\u00e9sente, votre colis sera alors livr\u00e9 dans un Pickup parcelshop pr\u00e8s de chez vous. Vous disposerez ainsi rapidement de votre colis et vous pourrez d\u00e9cider du moment auquel vous souhaitez le r\u00e9cup\u00e9rer.  <\/span><\/p><p><span style=\"font-weight: 400;\">Le chauffeur DPD d\u00e9pose un avis de passage dans votre bo\u00eete aux lettres sur lequel figure l\u2019adresse du Pickup parcelshop ainsi que le moment auquel votre colis est disponible pour enl\u00e8vement. Vous recevez un email \u00e9galement de confirmation de l\u2019arriv\u00e9e de celui-ci aupr\u00e8s du Pickup parcelshop. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1034\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1034\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Puis-je faire livrer ma commande dans un h\u00f4pital ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1034\" class=\"elementor-element elementor-element-c5afe27 e-flex e-con-boxed e-con e-child\" data-id=\"c5afe27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6a1e1d elementor-widget elementor-widget-text-editor\" data-id=\"b6a1e1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oui, c&#8217;est possible. La commande sera livr\u00e9e \u00e0 la r\u00e9ception. Veuillez indiquer clairement le nom de la personne de contact afin que votre paquet puisse \u00eatre remis \u00e0 la bonne personne.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1035\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1035\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Vais-je \u00eatre tenu inform\u00e9 de la date de livraison ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1035\" class=\"elementor-element elementor-element-e1cee12 e-flex e-con-boxed e-con e-child\" data-id=\"e1cee12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5dc5ac1 elementor-widget elementor-widget-text-editor\" data-id=\"5dc5ac1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">DPD vous informe toujours \u00e0 l\u2019avance du jour de livraison de votre colis. Ce jour-l\u00e0 ne vous convient pas? Pas de probl\u00e8me, vous pouvez modifier votre livraison: <\/span><\/p><p><span style=\"font-weight: 400;\">Vers un Pickup parcelshop pr\u00e8s de chez vous<\/span><\/p><ul><li><span style=\"font-weight: 400;\">\u00c0 une date diff\u00e9rente<\/span><\/li><li>\u00c0 une adresse diff\u00e9rente<\/li><li>\u00c0 un endroit souhait\u00e9 \u2013 choisissez un endroit s\u00fbr<\/li><li>Le jour m\u00eame, vous serez inform\u00e9 par email ou sms du cr\u00e9neau horaire de 1 heure dans lequel votre colis sera livr\u00e9.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1036\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1036\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Combien co\u00fbtent les frais de livraison ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1036\" class=\"elementor-element elementor-element-8bd2326 e-flex e-con-boxed e-con e-child\" data-id=\"8bd2326\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-323641c elementor-widget elementor-widget-text-editor\" data-id=\"323641c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Montant de l&#8217;achat est moins que \u20ac35: \u20ac 6,95 pour une livraison en Belgique. <br \/>Livraison en France: 10,95\u20ac (+ Suppl\u00e9ment de frais pour La Corse: 40\u20ac)<\/span><\/p><p><strong>Livraison GRATUITE \u00e0 partir de 35\u20ac<\/strong><\/p><p><span style=\"font-weight: 400;\">Les frais de livraison pour les pays europ\u00e9ens suivants pour un montant d&#8217;achat inf\u00e9rieur \u00e0 35 \u20ac s&#8217;\u00e9l\u00e8vent \u00e0 :<\/span><\/p><ul><li><span style=\"font-weight: 400;\">Pays-Bas : 8,95 \u20ac<\/span><\/li><li>Luxembourg : 6,95 \u20ac<\/li><li>Allemagne : 8,95 \u20ac<\/li><li>France : 10,95 \u20ac (+ Suppl\u00e9ment de frais pour La Corse: 40\u20ac)<\/li><li>Denmark : 19,95\u20ac<\/li><li>Irlande : 17,95\u20ac<\/li><li>Italie : 19,95\u20ac (+ Suppl\u00e9ment de frais pour Sicile: 40\u20ac)<\/li><li>Autriche : 17,95\u20ac<\/li><li>Espagne : 17,95\u20ac<\/li><\/ul><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">La livraison GRATUITE \u00e0 partir de 35 \u20ac s&#8217;applique \u00e9galement aux pays europ\u00e9ens susmentionn\u00e9s.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b49823b e-flex e-con-boxed e-con e-parent\" data-id=\"b49823b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7d5bed elementor-widget elementor-widget-heading\" data-id=\"c7d5bed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions sur le webshop<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f159fc6 e-con-full e-flex e-con e-parent\" data-id=\"f159fc6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-151d39e elementor-widget elementor-widget-n-accordion\" data-id=\"151d39e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2210\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2210\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment sont envoy\u00e9es les pralines ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2210\" class=\"elementor-element elementor-element-97e37bd e-flex e-con-boxed e-con e-child\" data-id=\"97e37bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a823e85 elementor-widget elementor-widget-text-editor\" data-id=\"a823e85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-medium wp-image-7545 alignright\" src=\"https:\/\/www.ovidias.com\/wp-content\/uploads\/2026\/02\/ballotin_verpakking-300x240.jpg\" alt=\"\" width=\"300\" height=\"240\" srcset=\"https:\/\/www.ovidias.com\/wp-content\/uploads\/2026\/02\/ballotin_verpakking-300x240.jpg 300w, https:\/\/www.ovidias.com\/wp-content\/uploads\/2026\/02\/ballotin_verpakking-1024x818.jpg 1024w, https:\/\/www.ovidias.com\/wp-content\/uploads\/2026\/02\/ballotin_verpakking-768x614.jpg 768w, https:\/\/www.ovidias.com\/wp-content\/uploads\/2026\/02\/ballotin_verpakking-1536x1227.jpg 1536w, https:\/\/www.ovidias.com\/wp-content\/uploads\/2026\/02\/ballotin_verpakking-2048x1636.jpg 2048w, https:\/\/www.ovidias.com\/wp-content\/uploads\/2026\/02\/ballotin_verpakking-1080x863.jpg 1080w, https:\/\/www.ovidias.com\/wp-content\/uploads\/2026\/02\/ballotin_verpakking-scaled.jpg 2000w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><span style=\"font-weight: 400;\">Notre emballage de transport est optimalis\u00e9 pour le transport de produits frais. Nous utilisons une bo\u00eete en polystyr\u00e8ne ainsi que des \u00e9l\u00e9ments r\u00e9frig\u00e9rants. De cette mani\u00e8re, le transport de vos pralines s&#8217;effectue dans les conditions optimales. <\/span><\/p><p><span style=\"font-weight: 400;\">En s\u00e9parant\/triant correctement le mat\u00e9riau d&#8217;emballage, vous contribuez au respect de l&#8217;environnement.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2211\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2211\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Puis-je commander des pralines en ligne en tant qu'entreprise ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2211\" class=\"elementor-element elementor-element-e78df7b e-con-full e-flex e-con e-child\" data-id=\"e78df7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e9a54c elementor-widget elementor-widget-text-editor\" data-id=\"2e9a54c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oui, en tant qu\u2019entreprise, vous pouvez commander des pralines.\u00a0<\/span><\/p><p>Contactez-nous par e-mail : <a href=\"mailto:contact@ovidias.com\">contact@ovidias.com<\/a> ou par t\u00e9l\u00e9phone au +32 89 695 000.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-266159d e-flex e-con-boxed e-con e-parent\" data-id=\"266159d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51b9044 elementor-widget elementor-widget-heading\" data-id=\"51b9044\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions sur le paiement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de65918 e-con-full e-flex e-con e-parent\" data-id=\"de65918\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6856dff elementor-widget elementor-widget-n-accordion\" data-id=\"6856dff\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1090\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1090\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment puis-je payer ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1090\" class=\"elementor-element elementor-element-c1318ee e-flex e-con-boxed e-con e-child\" data-id=\"c1318ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87973a5 elementor-widget elementor-widget-text-editor\" data-id=\"87973a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Diff\u00e9rents moyens de paiement sont possibles :<\/span><\/p><p> <\/p><p><span style=\"font-weight: 400;\">Bancontact \/ Mistercash<\/span><\/p><p><span style=\"font-weight: 400;\">Creditcard, o.a. MasterCard en Visa<\/span><\/p><p><span style=\"font-weight: 400;\">PayPal<\/span><\/p><p><span style=\"font-weight: 400;\">Que faire lorsque vous rencontrez des probl\u00e8mes de paiement ?<\/span><\/p><p><span style=\"font-weight: 400;\">Si vous rencontrez des probl\u00e8mes de paiement, nous vous conseillons de prendre contact avec nous.<br>Nous vous aiderons au plus vite. <\/span><\/p><p> <\/p><p><span style=\"font-weight: 400;\">Remboursement et retours<\/span><\/p><p><span style=\"font-weight: 400;\">Aucun droit de retour ne s&#8217;applique \u00e0 nos produits. Si dans certains cas exceptionnels, nous d\u00e9cidions de rembourser l&#8217;un de nos clients, nous le rembourserions via le m\u00eame moyen de paiement que celui que vous avez utilis\u00e9 pour la transaction initiale, sauf si vous avez explicitement accept\u00e9 un autre moyen. Aucuns frais suppl\u00e9mentaires ne seront factur\u00e9s pour le remboursement. Nous mettrons tout en \u0153uvre pour que le montant de l&#8217;achat vous soit revers\u00e9 dans les cinq jours ouvrables.    <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1091\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1091\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Vous disposez d'un code promotionnel ou d'un code de r\u00e9duction ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1091\" class=\"elementor-element elementor-element-07fe248 e-con-full e-flex e-con e-child\" data-id=\"07fe248\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-beee6c7 elementor-widget elementor-widget-text-editor\" data-id=\"beee6c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Vous pouvez facilement ajouter le code promo ou le bon de r\u00e9duction \u00e0 votre panier sous l&#8217;option \u00ab Ajouter un bon de cadeau \u00bb. <\/span><\/p><p><span style=\"font-weight: 400;\">Le bon de cadeau ou le code promo est valable jusqu&#8217;\u00e0 la date d\u2019expiration mentionn\u00e9e.<br>Le bon de cadeau ne peut \u00eatre utilis\u00e9 qu&#8217;une seule fois et ne peut pas \u00eatre \u00e9chang\u00e9 contre de l&#8217;argent. Le montant du bon de cadeau doit \u00eatre utilis\u00e9 enti\u00e8rement. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e184ac e-flex e-con-boxed e-con e-parent\" data-id=\"9e184ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb25bf5 elementor-widget elementor-widget-heading\" data-id=\"eb25bf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions sur ma commande<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3945171 e-con-full e-flex e-con e-parent\" data-id=\"3945171\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bf35dd elementor-widget elementor-widget-n-accordion\" data-id=\"8bf35dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1460\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1460\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Statut de votre commande <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1460\" class=\"elementor-element elementor-element-6a669db e-flex e-con-boxed e-con e-child\" data-id=\"6a669db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abf3ca9 elementor-widget elementor-widget-text-editor\" data-id=\"abf3ca9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Une fois la commande pass\u00e9e et d\u00e8s que votre paquet quitte notre magasin, vous recevez un e-mail contenant un lien de suivi. Gr\u00e2ce \u00e0 celui-ci, vous pouvez suivre le statut de votre livraison. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1461\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1461\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Puis-je modifier ma commande ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"24\" viewBox=\"0 0 29 24\" fill=\"none\"><path d=\"M21.75 9L14.5 15L7.25 9\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"30\" viewBox=\"0 0 25 30\" fill=\"none\"><path d=\"M9.5 7.75L15.5 15L9.5 22.25\" stroke=\"#222222\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1461\" class=\"elementor-element elementor-element-3d338bf e-con-full e-flex e-con e-child\" data-id=\"3d338bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7dd27dd elementor-widget elementor-widget-text-editor\" data-id=\"7dd27dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Vous avez finalis\u00e9 votre commande, mais vous vous rendez compte que vous avez oubli\u00e9 quelque chose ou vous voulez apporter une modification ? Prenez imm\u00e9diatement contact avec nous. Tant que votre commande n&#8217;a pas quitt\u00e9 notre magasin, nous pouvons toujours la modifier.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Questions g\u00e9n\u00e9rales Comment sont emball\u00e9es les pralines ? Comment sont emball\u00e9es les pralines ? Chaque praline est emball\u00e9e individuellement dans un \u00ab freshpack \u00bb. Une fois la canette ou le ballotin est ouvert, celle-ci prot\u00e8ge la praline contre toute influence ext\u00e9rieure, telle que l&#8217;humidit\u00e9, les bact\u00e9ries, etc. Elles sont entrepos\u00e9es dans un espace de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-5163","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ | Ovidias \u2013 R\u00e9ponses aux questions fr\u00e9quemment pos\u00e9es<\/title>\n<meta name=\"description\" content=\"Chez Ovidias, nous r\u00e9pondons \u00e0 vos questions fr\u00e9quentes sur nos pralines, les exp\u00e9ditions ou les commandes. 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